As part of our service Longhorn Services is committed to ensuring that you enjoy your holiday decorations by providing quality and timely service. While we can repair or replace lights, one service issue we.re not able to perform is fixing problems with the electricity that powers the lights. This is a quick guide to help you with some basic troubleshooting.

If whole sections or all of your holiday decorations are not working, the first thing you should check is your circuit breaker. The circuit breaker is usually in a closet or garage area. See if any of the circuit breakers have tripped to the off position. If they have, simply flip them back on. In most cases, the circuit breaker should not be tripping. If it is tripping that means that there is too much electricity being used on one group of outlets or there is a short. Give us a call and let us know if the circuit breaker has tripped. We.ll go out and re-evaluate how many lights we have plugged into each of your outlets.

Has it rained recently? Is your sprinkler system set to water in the evening while your lights are on? Modern homes use GFCI outlets for outdoor and garage and kitchen plugs. GFCI outlets are outlets that detect when the electrical current has connected to the ground. This typically happens in the presence of moisture. When moisture is detected the GFCI trips and the plug is deactivated. This happens to protect you from being shocked. Look at the outlet the lights are plugged into. If it has a red and black button between the plugs it is a GFCI outlet. If there are not buttons between the plugs, keep looking at other outlets. One GFCI outlet can control several .regular. outlets. If you cannot find a GFCI outlet on the outside of the house, try looking in the garage, kitchen, and even bathroom. Once the rain has stopped and your decorations have dried out, go to the GFCI outlet and press the reset button. If the button doesn.t engage or the GFCI outlet trips again soon after then it.s probably still too wet outside. Be patient and give it more time. If you have a sprinkler system that waters in the evening, make sure to change the programming so that it waters in the morning when the lights are off.

Check Timers & Extension Cords

It's rare, but sometimes extension cords will get unplugged. Follow the cord from when it leaves the outlet to where the decorations are and make sure all the connections are secure. Also inspect the timers and verify that the display shows the current time. If it doesn't show the time or if the overload light is on then it.s a problem that we need to take care of ourselves. If you wish to attempt changing the programming, please go to our website for a guide.

Other Problems

If you encounter any other problems or you do not feel comfortable going through this troubleshooting guide, just give us a call and we'll have a service crew do everything they can to help you enjoy your holiday display.